Question 1

What kind of wine do you sell?

Accepted Answer

We offer a curated collection of small-batch wines from Uruguay, made by family-owned producers who put care into every bottle. From bold Tannats to crisp Albariños, each wine tells a story of place and passion. Shop our Cellar here:

Question 2

I’m new to Uruguayan wine. Where should I start?

Accepted Answer

Try our Wine Quiz! It matches you with wines based on flavor—not fancy wine jargon. Whether you like bold reds, citrusy whites, or something food-friendly, we’ll help you find the perfect fit. Click here to access the Quiz:

Question 3

Are your wines organic or vegan?

Accepted Answer

A Certified Organic section is launching Fall 2025. Many wines are naturally low-intervention, but official certifications will be clearly marked.

Question 4

Are these wines any good?

Accepted Answer

Absolutely. Our winemakers include award-winning producers like Bodega Garzón (named New World Winery of the Year), Familia Deicas, and Cerro Chapeu. These aren’t mass-market wines—every bottle has earned its place in our collection.

Question 5

What’s the deal with pre-orders?

Accepted Answer

Our wines are in high demand and small supply. You’ll see some marked as “Reserve Now – Ships Upon Arrival.” These are limited releases expected to ship starting Sept 15. You won’t be charged until your order is confirmed.

Question 6

Can I build my own wine box?

Accepted Answer

Yes! Just choose any 3 bottles or more to start. You can mix and match, or shop our pre-curated sets for themed collections (e.g., all-red, vineyard spotlight, summer-ready).

Question 7

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 8

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 9

Do you ship outside Florida?

Accepted Answer

Not at this time. Currently, we ship only within Florida, with plans to expand in 2026.

Question 10

Do you offer pickup?

Accepted Answer

Yes, local customers can schedule pickup from our HQ in Tarpon Springs. We’ll notify you when your order is ready and arrange a pickup time by appointment.

Question 11

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at: 407-340-6554

Question 12

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 13

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 14

Do you have a wine club or subscription?

Accepted Answer

Not yet. For now, you can build your own box or explore our seasonal 3-bottle sets. We recommend joining our newsletter for first access to new wines and Uruguayan culture features.

Question 15

What are Cellar Points?

Accepted Answer

Cellar Points is our loyalty program. You earn 5x points per dollar, get bonus points for birthdays and signups, and can redeem points for future discounts. It’s our way of saying gracias.

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